          
Installation Troubleshooting
Every CD Master produced by ADS-Limathon is tested on different versions of
Windows with different versions of MS Office and in different languages.
Each CD produced is individually test installed before shipping to ensure ease of installation.
No two installation environments are the same and technical expertise on PC, Windows Operating System, or Network issues
will exist in the local IT department. Commom problems we encounter during
installation are listed below:
CD does not autostart
If there are two CDs on the PC then try the other one. If there is only one
then reboot the PC and retry or use Windows Explorer to locate the
CD and double-click the Setup.exe (application) file.
Errors Messages During Installation
If the installation is producing error messages please reboot the PC
and re-install.
Also ensure that:
1. You are using the original CD, not a copy.
2. You have administrator rights on the PC – if not, then your system may prevent you from installing new software.
3. You have enough disk space on your C: Drive, you need 100MB for BLIPS, but Windows still needs more free space above this.
4. You have read /write privileges to C:\Program Files
Errors Messages On Starting BLIPS
1. Ensure BLIPS is being started from the Start - All Programs - BLIPS 4 ALMS
menu.
2. Check that the installation was created in
C:\Program
Files\BLIPS 4 Aspreva and not in C:\Programs\BLIPS 4 Aspreva
3. Check that the that the data table file was created in
C:\Program
Files\BLIPS 4 Aspreva\Data.
4. Check that the reports folder exists at
C:\Program
Files\BLIPS 4 Aspreva\Reports.
5. Check that the computer’s date and time are correct. Do not turn the clock
back if 21 day registration period has elapsed.
6. Ensure users have been created in ADMIN
7. Ensure there is a Site Code for each user in ADMIN
8. Do not open BLIPS directly from within MS Access using File - Open
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