          
Upgrade Frequently Asked Questions
Upgrade Installation CD
Every CD Master produced by ADS-Limathon is tested on different versions of
Windows with different versions of MS Office and in different languages.
Each CD produced is individually test installed before shipping to ensure ease of installation.
No two installation environments are the same and technical expertise on PC, Windows Operating System, or Network issues
will exist in the local IT department. Unless the CD is physically damaged or
scratched, it is very unlikely that the CD will be the cause of installation
failures.
CD does not autostart
If there are two CDs on the PC then try the other one. If there is only one
then reboot the PC and retry. Alternatively use Windows Explorer to locate the
CD and double-click the Setup.exe or Setup (application) file.
When do I use Full Installation and when do I use Upgrade
Full Installation - You must only
use this if it is a either a first time installation or if the user has not
collected any patient or assessment data.
Re-Installation - If there is a
previous installation, and the user wants to erase
the data collected then you should first uninstall BLIPS 4 Aspreva (using Start
- All Programs - Control Panel - Add or Remove Programs). After un-installation
you can run Full Installation.
Upgrade - If the user has
existing patient or assessment data which the wish to keep and run with the new
version, then use the Upgrade. During the upgrade you will be asked the question
of 'Do you wish to keep the existing BLIPS400.mde file'. It's human nature to
not allow files to be deleted, but the instinctive answer - YES - is wrong
! However if you manually delete the file C:\Program
Files\Blips 4 Aspreva\BLIPS400.mde, using Window Explorer, this YES/NO
decision is avoided. Deleting this file before upgrading, ensures that the
new file version will always e installed.
Do I need to Register my Upgrade
A successful installation will require the completion of a Registration
Screen. Please note that if you are not asked to register, then the upgrade
has not been successful. Registration is compulsory. Aspreva (for regulatory
requirements) and ADS-Limathon ( for ISO9001 and support requirements) need to
know which version of a program is in use at any particular site.
After Upgrading the expected new functionality is not available
The new functionality in Blips
4.05 for example - ability to change assessment dates, ability to change
Visit Number, abilty to edit initial BILAG History - does not seem to work.
This would indicate that the upgrade has not been successful. This can be
confirmed by checking the Version number on the Main Menu Screen. If it
reports 4.04. xx then the upgrade was not successful. Please refer to the
section on reinstalling the Upgrade below.
My shortcut (start menu icon) says version 4.05, but the program version is
4.04
The program shortcut (Start - All Programs - BLIPS 4 ALMS) shows version
4.05, but when I open BLIPS the version number at the bottom of the Main Menu
Screen says Version 4.04.03 ( or earlier). This would indicate that the
upgrade has not been successful. The program file name for both versions is
BLIPS400.mde and so the new shortcut and the old shortcut will start either
version. The Version number on the Main Menu Screen is the version you are
currently running. If it reports 4.04 or earlier then the upgrade was not
successful. Please refer to the section on reinstalling the Upgrade
below.
Why was my upgrade installation not successful ?
The most likely cause for this is that during installation you elected not
to overwrite, (i.e. keep) the existing file BLIPS400.mde. The question can be
confusing, you are actually asked if you want to KEEP the existing file , so
the answer is NO. If you elect YES to keep the original file, all the 4.05
shortcuts will be installed but the new application file is not
installed.
Is there a way to make sure I install the new version
?
Either
(a) delete the file C:\Program Files\BLIPS 4
Aspreva\BLIPS400.mde before installing the upgrade, then this will
ensure that the new version is installed - or -
(b) during installation when asked if you want to keep the existing file
BLIPS400.mde, answer NO.
How can I be certain I have successfully upgraded ?
Firstly you will be asked to register the new version. The version number
is printed on the Registration form or email form.
Secondly on opening the Main Menu, the version number is displayed at the
bottom right of the screen.
Lastly, the new functionality in
4.05 will be available when using BLIPS
Is there instructions for installing the upgrade ?
Yes, please follow the following link to the Upgrade
Instructions
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