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LimaCover™
Annual Maintenance and Support Contracts for Limathon
Software
ADS-Limathon Ltd. is ISO9001 Accredited for Software Development,
Manufacture and Support
Why
offer Maintenance and
Support Contracts?
ADS-Limathon
Limited is a professional software development company selling products to
highly specialised customers. To keep our prices down we offer a standard 90 day
no quibble warranty. But what about after the ninety days ? We will still be
here if you want us, but we request that you invest a modest fee in a
Maintenance and Support contract.
Software
will run forever, wont it ?
Yes, if left alone on the PC with the environment it
was first installed. Without doubt the vast majority of our helpdesk
support goes to customers who change operating systems,
Windows environments, MS Office modules, or get new computers or networks. There
is no obligation to provide support for such scenarios, since this is clearly an
IT Department issue. However, ADS-Limathon is happy to assist these customers,
and their IT departments, if they have maintenance and support
contracts.
We
already have our own IT Departments and Desktop Support
Yes, and a great job they do too. But when your
application malfunctions for no apparent reason, they still need somebody to
talk to, to give them pointers, and to test files with. Time is a precious
commodity for IT support teams. That's where we help, saving them valuable
time, by testing, confirming issues, and eliminating possibilities, and
quite simply giving them our best advise on possible solutions.
Are you
interested in improvements to your software ?
As time goes by users may need to cope with more
information, their database may expand to less optimal proportions, they may need
to transfer it to another machine or export it to a new server. Legislation
or requirements may change, demanding increased audit trail or an additional
custom report. Or, what if a hardware failure corrupts or locks your
database, requiring program or data migration.? Staff rotation or turnover can bring in new personnel with
less experience, or maybe new ideas to implement.
There are hundred of reasons why customers may need
to call us for assistance. Occasionally its even a real fault with the software
!
We
had a contract but never used it !
You're
not alone. We wish every customer was like you. All of them were at one stage -
until one of the above happened. A maintenance contract is a bit like car
insurance - you may never need it for years but when you do it saves you a
fortune ! Maybe we should offer a no claims discount ?
The
Bottom Line
Software
support is expensive
and investigating customer issues is very time consuming. ADS-Limathon will be
pleased to accept support calls only
from companies
who have opted for LimaCover
support contracts or who have provided an open purchase order facility
to debit any investigative
.
LimaCover
gives you
¨
Peace
of mind , support and free revisions
¨
For
up to two whole years
¨
With
one single payment.
¨
And
the contract may be extended.
Here is how LimaCover
can benefit
you:
¨
A 12 or 24 month extension to your initial warranty.
¨
You will continue to receive free software revision
upgrades, as required
Eg Version
3.01 through to version 3.99 - Free of Charge!
¨
You will be eligible for discount on any customization work, which
you may specify.
¨
You will also be eligible for discount on any database repair work
necessitated through no fault of the software e.g. - hardware failure, power
interruption etc.
¨
You will be eligible for discount on non-routine servicing such as
Database Compaction, Selective Archiving, Exporting, or Custom Reporting.
¨
If the database is damaged beyond repair due to hardware, power
failure, misuse, etc , we will replace your software free of charge.
¨
A minimum of 50% discount on upgrades to new software versions
or platforms
E.g.
Version 3.20 to Version 4.00, 5.00 etc
¨
Telephone, Fax, E-mail support from 10am - 10pm GMT
¨
Access to Limathon Technical Support WebSite for free download of
latest revisions
What does LimaCover Cost?
24-Month
Contracts cost 30% of current list price of your version.
12-Month
Contracts cost 20% of current list price of your version.
Large
Networks and Site Support Contracts – Price on Application
·
This means you get full support plus an upgrade to the latest
revision each year for as little as 15% of the cost per annum.
Both
contracts are renewable but prices may vary.
ADS-Limathon
Ltd. is ISO9001 Accredited for Software Development, Manufacture and Support
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