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Issue Manager™
Risks, Assumptions, Issues and
Dependencies (RAID database)
The RAID database is the generic model of several custom Risks and Issues databases built for major UK IT Programmes in the UK Electricity, Gas, Water,
Telecoms and Banking industries. Designed in 1997 to handle the largest of
multi-project IT Programmes, Issue Manager™ has been continually refined
through use on IT programmes using Prince2 methodology.
The software is designed for network use by Programme and Project Managers,
Planners and Co-ordinators and it can be deployed over multiple sites if
required. It comes as a ready to use process, with full colour documentation - a
70 page functional specification, 80-page user guide, quick glance cue cards,
and complete Prince2 methodology for managing Risks, Issues and Change Control.
The main applets of the software are
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Risks Issues Assumptions Dependencies
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Auto numbering system for each project
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Auto Email to Owner, Project Manager, Planner when
issue raised
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Details - Title, Programme, Project, Originator,
Owner, Dates
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Description
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Impact Analysis
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Actions - with auto email to Actionees, Owner, Project
Manager
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Resolutions - with email notification to originator,
owner, project manager
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Full audit trail on all entries and edits
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Actions List
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Create actions in a risk or issue
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Actions appear on users personal action list when he
logs on
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Full audit trail on all entries and edits
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Change Control
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Auto numbering system for each project
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Details - Title, Programme, Project, Originator,
Owner, Dates
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Description
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Multiple Impact Assessments
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Full audit trail on all entries and edits
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Reports
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Detailed , individual or filtered by user, owner,
project or programme
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Summaries, filtered by Programme, by Project, by owner
etc
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Action list , by owner
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Additional filters and sorts by Severity. Urgency,
Impact, Dates
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Analysis, Drill Down, and Graphs
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System administration
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User setup, passwords, audit trail
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System security, user privilege control
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Access to lookup tables
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