  
LimaCover™
Annual Maintenance and Support Contracts for Limathon
Software
Who
needs Maintenance Contracts?
In our experience the first time you use a new
program you’ll probably want to ask a few questions. That’s why, whenever you purchase and register a Limathon
software product, you are entitled to NINETY DAYS free access to telephone
support - direct from Limathon Ltd, the authors of the software.
We are happy to say that we have resolved 100% of technical queries - so
far! Admittedly some have required
additional programming, but its comforting to know that they’ve all been
resolved and all free of charge.
But that is not the only time you might call us for
help.
As time goes on you may need to cope with more
information, your database may expand to less optimal proportions, you may need
to transfer it to another machine or export it to a new server.
You may try a new procedure but not quite get it right.
Legislation may change, requiring increased audit trail or an additional
custom report. Operating systems,
Windows environments, MS Office modules computers and networks are constantly
being replaced and upgraded and are the most common reason for software
malfunction. Or, what if a hardware failure corrupts or locks your
database, requiring program or data migration.? Staff rotation or turnover can bring in new personnel with
less experience, or maybe new ideas to implement.
Who needs a maintenance contract?
You do!
Software
support is costly and from January 2000, Limathon will only accept support calls from companies
who have opted for LimaCover
support contracts or who have provided an open purchase order facility
to debit any
investigative or
support time
against.
ADS-Limathon Ltd. is ISO9001 Accredited for Software Development,
Manufacture and Support
LimaCover
gives you
¨
Peace
of mind , support and free revisions
¨
For
up to two whole years
¨
With
one single payment.
¨
And
the contract may be extended.
Here is how LimaCover
can benefit
you:
¨
A 12 or 24 month extension to your initial warranty.
¨
You will continue to receive free software revision
upgrades, as required
Eg Version
3.01 through to version 3.99 - Free of Charge!
¨
You will be eligible for discount on any customization work, which
you may specify.
¨
You will also be eligible for discount on any database repair work
necessitated through no fault of the software e.g. - hardware failure, power
interruption etc.
¨
You will be eligible for discount on non-routine servicing such as
Database Compaction, Selective Archiving, Exporting, or Custom Reporting.
¨
If the database is damaged beyond repair due to hardware, power
failure, misuse, etc , we will replace your software free of charge.
¨
A minimum of 50% discount on upgrades to new software versions
or platforms
E.g.
Version 3.20 to Version 4.00, 5.00 etc
¨
Telephone, Fax, E-mail support from 10am - 10pm GMT
¨
Access to Limathon Technical Support WebSite for free download of
latest revisions
What does LimaCover Cost?
24-Month
Contracts cost 30% of current list price of your version.
12-Month
Contracts cost 20% of current list price of your version.
Large
Networks and Site Support Contracts – Price on Application
·
This means you get full support plus an upgrade to the latest
revision each year for as little as 15% of the cost per annum.
Both
contracts are renewable but prices may vary.
ADS-Limathon
Ltd. is ISO9001 Accredited for Software Development, Manufacture and Support
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